Rules & Policy
Hibrkraft Rules & Policy
At Hibrkraft we work on the principles of transparency, fairness, and a deep appreciation for the craft. This page is a full guide to the commitments, rules and policies we have written to protect you as a customer, a partner, and part of the Hibrkraft community. Here is how we put those values into every part of the business.
For Customers
Website Terms of Use The rules for using this site, kept separate from the terms of a transaction.
Terms of Service The rules for every transaction and for using our site.
Privacy Policy How we keep your data confidential.
Returns & Exchanges Exchanging an item that is not right, kept separate from refunds.
Returns & Refunds What to do if a product is faulty or not what you expected.
Product Warranty Our lifelong promise on quality.
Shipping & Delivery Delivery terms: regions, transit times and responsibility.
Shipping Policy Everything about the journey our work makes to reach you.
Our Values and Ethics
Inclusivity Policy Our principles for creating a workplace that is equal and respects difference.
Content Policy The rules for sharing our work, in a spirit of open collaboration.
Ethical Sourcing Our commitment to responsible materials and to suppliers we trust.
Labour Fairness Valuing every pair of hands behind our products.
Environmental Policy The practical steps we take to look after the earth, because nature is the source of our inspiration.
Partnership and Transparency
Partner Code of Conduct Our standard for collaboration that is harmonious and mutually respectful.
Digital Accessibility Making sure our digital platform can be reached by everyone.
Digital Licence How you may share and use our digital work.
Custom Agreement Working together on unique projects that go beyond the standard.
AI Transparency The use of technology in our creative process.
Common Questions About Our Rules & Policy
Why does Hibrkraft have so many policies?
Each policy exists to make every interaction you have with Hibrkraft transparent, fair and respectful — whether you come as a customer, a partner or a member of the community. We want every part of your experience with us to be clear and dependable.
Can these policies change?
Yes. As Hibrkraft grows and the digital world moves on, we may review and update our policies. Any change will always be announced clearly on the relevant policy page, together with the date it takes effect.
I would like to contribute or collaborate. How do I start?
We welcome your ideas and contributions. For creative collaboration or sharing our work (within the blog licence), please contact our team using the details at the foot of the page. For business or supplier partnerships, write to info@hibrkraft.com.
What happens if I disagree with one of the policies?
Using the Hibrkraft site and services implies your agreement to all the policies that apply. If you have a concern, or disagree with a particular point, we strongly suggest you do not go ahead with a transaction or continue using the service. We are also open to discussion; please get in touch and we can talk it through.
BUILDING TRUST, TOGETHER
These policies are a reflection of the values we hold. If you have further questions, or would like to discuss any point in them, do get in touch.