Rules & Policy
Shipping Policy
Transparency at every step — from our workshop to your hands. Here is everything you need to know about how a Hibrkraft product reaches you.
We ship across Indonesia and overseas, with trusted logistics partners.
The Shipping Policy in Detail
Every Hibrkraft product is a journey. It begins at our workshop in Bogor, and we are committed to making sure it reaches your hands safely and intact.
Where It Ships From
All products are sent directly from our workshop in Bogor, West Java, Indonesia.
Order Processing Time
- Ready-Stock Products: The order is processed and shipped within 1-3 working days of payment being confirmed.
- Custom Products: Processing time varies with the complexity of the design, usually between 7-14 working days. We will give you a more accurate estimate during the consultation.
Domestic Shipping (Indonesia)
We use trusted couriers such as JNE, J&T Express and SiCepat for delivery throughout Indonesia. The courier's estimated delivery times are:
- Jabodetabek: 1-3 working days.
- Java: 2-5 working days.
- Outside Java: 4-10 working days.
International Shipping
We ship to a range of countries. Please note the following:
- Duties & Taxes: All import duties, import taxes and other related charges applicable in the destination country are entirely the buyer's responsibility. Hibrkraft does not cover these costs.
- Delivery Time: International delivery estimates vary widely (usually 7-21 working days) and depend heavily on customs processing in the destination country.
Order Tracking & Insurance
Once your order has been sent, we will provide a tracking number by email or WhatsApp. Every shipment is insured automatically. In the event of loss, we will help you with the claim to the courier.
Damage in Transit
We pack every product to the highest standard of protection. If a product does arrive damaged, please record an unboxing video with no cuts as evidence. Without that video we cannot process a damage claim. Contact us within 1×24 hours of receiving the item.
Your Parcel's Journey
1. Final Inspection
We check every detail of the product carefully, to be sure of its quality before it leaves the workshop.
2. Secure Packing
Your piece is wrapped in protective layers to guard it against knocks and weather.
3. Handover to the Courier
The parcel is handed to our trusted logistics partner, who begins its journey.
4. Arrival with You
You receive a tracking number, so you can follow every step until the parcel reaches your door.
Common Questions About Shipping
How long altogether until my order arrives?
The total is Processing Time + Delivery Time. For a domestic ready-stock product the estimate is around 3-8 working days. For a custom product, add the processing time (7-14 working days) to the delivery time.
Can I track my order?
Of course. Once your order has been handed to the courier, you will receive an email or a WhatsApp message with the tracking number, which you can use to follow the delivery status online.
Does Hibrkraft cover customs charges on international shipments?
No. Every charge arising in the destination country — import duty, import tax, VAT, or any handling fee — is entirely the buyer's responsibility. We suggest checking the regulations in your country before ordering.
What should I do if my parcel arrives damaged?
If your parcel arrives damaged, it is essential to record an unboxing video with no cuts as you open it. Contact our team within 1×24 hours and attach that video. Without video evidence we cannot process a damage claim.
Can I change the delivery address after ordering?
If your order has not yet been processed or handed to the courier, we may still be able to help. Please contact our team on WhatsApp straight away. Once the order is in transit, however, we cannot change the destination address.
STILL HAVE QUESTIONS ABOUT SHIPPING?
Our team is ready to help with the status of your order, or with any other question about the shipping process.