Warranty
If the stitching fails, that is on us.
Twelve months from the day the book reaches you. It covers manufacturing defects — not a book that fell in the bath.
Track Record
- 15 Years of Work
- 100,000+ Products Made
- 4.9 Google Rating · 85 reviews
- 5 Countries UAE · MY · CA · DE · NL
- 2,000 pcs Capacity / Month
- Trusted by
- Pertamina · POLRI · PPLi · Unilever
- Covered by
- TVRI · Trans7 · MNC Home Living · iNews Radio
- In print
- Tabloid Nova · Bogor Today · Tren Bogor
- Awards
- UDUNAN 2020 Winner · Ekraf Jabar · Mitra Jabar
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The details
What is covered, and what is not
We sew every book by hand, so if the stitching is the problem, that is our mistake and we put it right at no charge.
What is covered
- Faulty stitching and leather binding
- Loose pages or a failed binding mechanism
- Structural problems with the binder — skewed or torn
What is not
- Damage in use: drops, water, crushing
- Normal wear to leather and paper
- Repairs or modifications made outside Hibrkraft
How to claim
- 01Send a photo of the damage over WhatsApp
- 02We assess it within 1–2 working days
- 03The book is shipped back to the workshop
- 04Repaired, or replaced if it cannot be repaired
Free within the warranty period, and we cover return shipping if the claim is valid. After the warranty period we can still repair it — at a cost we tell you before we start.
Questions
About the warranty
- Do I need to keep the receipt?
- No. Send a photo of the book and roughly when you bought it.
- My book is past twelve months.
- We can still repair it, only not for free. We send you an estimate before we touch anything.
- Can you repair a book bought somewhere else?
- Yes — that is our repair service, not the warranty. See book repair.
Quality
What we stand behind
Something damaged?
Send a photo. You get the next step back, not a form.