Terms and Conditions of Service

This page sets out the Terms and Conditions (“T&Cs”) governing use of our site and the purchase of products from PT Hibrkraft Kreasi Indonesia (“Hibrkraft”, “we”, “us” or “our”). By accessing this site and transacting on it, you agree to be bound by the terms that apply. These terms are drawn up under:

• Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE)
• Law No. 8 of 1999 on Consumer Protection
• Minister of Trade Regulation No. 50 of 2020 on Trade through Electronic Systems

By using our services you acknowledge that you have read, understood and accepted the whole of these T&Cs.

1. User eligibility and our inclusivity policy

Hibrkraft’s services are open to everyone, regardless of age, sex, religion, race, nationality, physical condition, sexual orientation or social background. We reject discrimination in any form in the use of our services, in customer interaction, and in the processing of orders.

Every individual has the right to access, buy and use our products, so long as doing so does not contravene the applicable law and the products are not used for purposes that breach ethics or the law.

However, under Indonesian civil law, if you have not reached the age of majority (under 21 and unmarried), we recommend that you obtain the consent of a parent or lawful guardian before making a purchase. This matters in order to be sure that the transaction is made with full understanding and full legal responsibility.

Institutional neutrality policy

Hibrkraft is an independent entity operating professionally and is not affiliated with any political, religious or ideological organisation, whether directly or indirectly. All of our business activity rests on openness, integrity and professionalism.

We reserve the right to decline any transaction, collaboration or promotion that could create a conflict of interest, spread propaganda, or damage the neutrality and the values we hold to as an open, creative company.

2. Products, ordering and payment

Products and ordering

We offer a range of products (leather journals, planners and stationery, among others) as described on the site. An order you place is treated as a valid electronic contract once you receive our confirmation, as provided for in Article 18 of the UU ITE.

We reserve the right to cancel an order if a product is out of stock, if there has been a pricing error, or if there is a delivery obstacle. Where we cancel, we will inform you and refund the payment in full.

Payment methods

We accept: – Bank transfer: payment to our official account in Indonesia. Transfer charges are borne by the customer. – PayPal: payment through PayPal. You must comply with PayPal’s own terms of service.

Prices shown on the site are in Indonesian Rupiah (IDR). Orders are processed once payment has been confirmed.

3. Delivery and returns

Delivery

All shipments go out from Bogor, West Java. Delivery estimates depend on the destination and on the carrier chosen. We will endeavour to process an order within a few working days of payment being received.

Delays caused by the courier or by customs are outside our responsibility.

International shipping policy

We do ship abroad. However, import taxes, customs duties and any other charges in the destination country are the buyer’s responsibility.

We cannot guarantee international delivery estimates, because they can be affected by customs processing. If a parcel is returned by customs we will help as far as we can, but any additional costs will be charged to the buyer.

Returns and refunds

If you receive a product that is faulty, damaged or not as described, contact us within 7 days of receiving the goods at the latest, by: – Email: legal@hibrkraft.com – WhatsApp: +62 815 1119 0336

The conditions for a return are as follows: – The product must be unused and returned with its packaging complete. – Once approved, we will give either a full refund (not including the original postage) or a replacement product. – A refund takes up to 14 working days, depending on the payment method. – Where the fault is ours (the wrong product, or a damaged one), we bear the return postage. Where the fault is not ours, the buyer bears it.

Products that cannot be returned

These categories cannot be returned, unless there is a manufacturing fault: – Personalised or custom products (an engraved name, a bespoke design, and so on) – Items marked “Final Sale” – Downloadable digital products

A little common sense helps all of us deal with whatever comes up.

4. Rights and obligations

Consumer rights

We respect and comply with the whole of Law No. 8 of 1999 on Consumer Protection and Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE). That commitment includes the basic principle that you, as a consumer, hold clear rights which we are obliged to protect.

A consumer has the right to:

• Receive correct, clear and honest information about the condition, specification, price, benefits and risks of the products offered (Consumer Protection Law, Article 4(c)).
• Receive a product matching the description on our site, in size, material, colour and functional features alike.
• Raise a complaint or criticism where the product received is not as described, is faulty, or has been damaged through an error in production or in shipping.
• Receive compensation, a replacement or a refund for a product that is not as described or is faulty, as guaranteed by Article 19 of the Consumer Protection Law.
• Be assured of security and ease in the electronic transaction process, and of protection against misuse of personal data.
• Object, or report a trader, if harmed, to the relevant bodies such as an LPKSM consumer protection foundation or the National Consumer Protection Agency (BPKN).

As a trader, we also have the right to:

• Decline the return of a product that has been used or modified, or that falls into the non-returnable category, unless a manufacturing fault is established.
• Set the terms and conditions for returns, including the deadline for making one, the required condition of the goods, and who bears the postage.
• Protect our intellectual work and product designs, and act against unauthorised use of our content or trade marks.
• Decline a transaction or an order shown to be invalid or fraudulent, or to breach the law or the ethics of trade.
• Collect and retain transaction data for record-keeping, security and order processing, in accordance with the UU ITE and data protection regulation.

We always try to keep the relationship between trader and consumer fair, transparent and mutually respectful. If you believe your rights have been breached, we encourage you to contact us directly so that we can deal with it quickly and in good faith.

5. Intellectual property

Most of the content on this site—text, images, designs and logos—belongs to PT Hibrkraft Kreasi Indonesia and is protected by national and international copyright law. We also use some visual elements and references that are in the public domain or licensed under Creative Commons Zero (CC0), and we give appropriate attribution to the owners of those works where it is required.

The Hibrkraft trade mark is officially registered with the Directorate General of Intellectual Property of the Republic of Indonesia. The registration details can be seen at the following link: PDKI Indonesia.

Unless stated otherwise, copying, distributing or using our content for commercial purposes without written permission from Hibrkraft is prohibited. We respect other people’s creative work, as we hope ours will be respected.

6. Limitations and governing law

Limitation of liability

We are not liable for indirect loss, loss of data, or disruption arising from use of this site. Our total liability on any claim is limited to the value of the product purchased. This provision is consistent with the Consumer Protection Law and with the principle of reasonableness in digital transactions.

Governing law and dispute resolution

These Terms and Conditions are governed by and construed under the law in force in the Republic of Indonesia.

Where a dispute arises between a user and Hibrkraft over a product, a service or an electronic transaction, we give priority to settling it by discussion, amicably, and through open direct communication. We believe most problems can be resolved without formal legal proceedings, so long as both sides are willing to listen to and respect one another.

Mediation clause Before taking a dispute to court, both parties agree first to attempt to resolve it through non-litigation mediation, facilitated by an independent certified mediator where necessary. – Mediation will be held in Bogor, or online if both parties agree. – The cost of mediation is shared proportionally between the parties, unless the mediated settlement provides otherwise. – If no agreement is reached within 30 (thirty) calendar days of the mediator being appointed, either party may proceed through the courts.

Jurisdiction and courts If mediation produces no agreement, legal resolution will take place at the Bogor District Court, in accordance with the legal domicile of PT Hibrkraft Kreasi Indonesia. This follows Article 18 of Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE), which permits a jurisdiction to be designated in an electronic contract.

By using our site and our services, you agree that amicable settlement will be the first step before any litigation is pursued.

Changes to these T&Cs

We may update these T&Cs at any time. Changes will be announced on this page with the latest revision date. Continued use of the site means you accept those changes.

Official contact

If you have a question or need help, please contact us: Company name: PT Hibrkraft Kreasi Indonesia Address: Jl. Rajawali 1 Blok A2 No. 4, Bumi Jayakarta Pertiwi, Kabupaten Bogor, Jawa Barat 16820 Email: legal@hibrkraft.com WhatsApp: +62 815 1119 0336