Plain Lab · journal
Complaint Log
A place to write a complaint down the day it lands, before it turns into the version you remember.
Specification
- Trim
- 148 × 210 mm · 5.827 × 8.268 in
- Pages
- 80
- Leaves
- 40
- Sheets
- 20
- Signatures
- 4 × 20pp
- Spine
- 4.58 mm
- Paper
- white
- Ruling
- lined
- Ruling pitch
- 9.17 mm · 26.00 pt
- Rows per page
- 18
A complaint that never gets written down gets told twice: once by the customer, and once, six weeks later, by you trying to work out whether this is the third time or the first. The log pages exist to end that argument with yourself before it starts.
Each entry runs long enough for what actually happened, what you told the person, and what you did about it afterward. A complaint closed on paper the same day it opened is a different thing from one still sitting open in your head a month later.
A short run of reflection pages sits behind the log, for the complaint that keeps coming back in different words. That usually means the problem was never really in what the customer said.
What is inside
- Log
- 36pp
- Long enough to hold what happened, what you told the customer, and what you did.
- Notes
- 26pp
- Extra ruled space for anything the log entry runs past.
- Reflection
- 6pp
- For the complaint that keeps recurring in different words.
- Reference
- 12pp
- An owner page and the reference tables at the back.
The film
Page by page
A vertical film from our own bench — this page contacts nobody's server to play it, and downloads nothing until you press play.
Real pages
Made at the Hibrkraft bindery, Bogor · about the maker
Books that sit alongside it
- Attendance Register 2027Works alongsideshares record-keeping
- Failure LogWorks alongsideshares record-keeping
- Gratitude LedgerWorks alongsideshares record-keeping
Questions
Is it dated?
No. Open it the day the first complaint comes in.
What goes in each entry?
What happened, what you told the person, and what you did about it. There is no fixed column for any of it, just room.
Who logs the complaint, the owner or the staff?
Whoever takes the call. The book does not care which one of you it was.
Does it track resolution time?
No timer, no due date field. Write the date it opened and the date you closed it and subtract.
Is it for a shop or an office?
Either. Nothing on the page assumes what you sell.
The account of what was imported under register, he assures us, is exact.
