Plain Lab · journal
Complaint Log
A place to write a complaint down the day it lands, before it turns into the version you remember.
Price
from Rp 57.000
Softcover, French link sewing. Printed and sewn to order.
Ships in 6–14 business days · 7-day returns
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Every cover and binding option is quoted when you order.
Specification
- Type
- Journal
- Trim
- 148 × 210 mm · 5.827 × 8.268 in
- Pages
- 80
- Leaves
- 40
- Sheets
- 20
- Signatures
- 4 × 20pp
- Spine
- 4.58 mm
- Paper
- white
- Ruling
- lined
- Ruling pitch
- 9.17 mm · 26.00 pt
- Rows per page
- 18
- Dating
- Undated
Build it
Rp 57,000
A complaint that never gets written down gets told twice: once by the customer, and once, six weeks later, by you trying to work out whether this is the third time or the first. The log pages exist to end that argument with yourself before it starts.
Each entry runs long enough for what actually happened, what you told the person, and what you did about it afterward. A complaint closed on paper the same day it opened is a different thing from one still sitting open in your head a month later.
A short run of reflection pages sits behind the log, for the complaint that keeps coming back in different words. That usually means the problem was never really in what the customer said.
What is inside
- Log
- 36pp
- Long enough to hold what happened, what you told the customer, and what you did.
- Notes
- 26pp
- Extra ruled space for anything the log entry runs past.
- Reflection
- 6pp
- For the complaint that keeps recurring in different words.
- Reference
- 12pp
- An owner page and the reference tables at the back.
In every book
The same six pages open every book: your details, who to call, the signs to point at when you have no shared language, and the map. They sit at the front because the moment you need them is not the moment to be flicking through.
- How to use it
- One page describing this book, not a different one.
- This book belongs to
- One page for your name and number, so a book that goes missing can come back.
- My details
- Blood group, allergies, who to call. Written once, carried everywhere.
- Emergency numbers
- Forty countries, taken from Wikidata property P2852 (CC0), agreed across two sources, every row carrying its QID. Numbers change and a book does not — verify locally on arrival.
- Point at this
- A pictogram grid captioned in English above and Indonesian below, for when there is no shared language.
- World map
- Natural Earth 110m, public domain, equirectangular, with UTC hour meridians computed from the projection rather than from a timezone database. For orientation and for pointing at, not a navigation chart.
- Conversion tables
- Computed from definitions — 25.4 mm to the inch — and not copied from anywhere, so every row can be checked by anyone holding the book.
- Pen test leaf
- The last page, printed for it on purpose. Every notebook is used this way; printing it deliberately is cheaper than losing the last leaf to it by accident.
The film
Page by page
A vertical film from our own bench — this page contacts nobody's server to play it, and downloads nothing until you press play.
What is inside this book?
The PDF of this book.
We do not sell the design or the PDF. Download it free, with no conditions at all, not even tracking. What we sell is the book, a real object that is genuinely useful and can help your life.
Download PDF PDF · 80 pages · 0.3 MB
Made at the Hibrkraft bindery, Bogor · about the maker
Books that sit alongside it
- Attendance Register 2027Works alongsideshares record-keeping
- Failure LogWorks alongsideshares record-keeping
- Gratitude LedgerWorks alongsideshares record-keeping
Questions
Is it dated?
No. Open it the day the first complaint comes in.
What goes in each entry?
What happened, what you told the person, and what you did about it. There is no fixed column for any of it, just room.
Who logs the complaint, the owner or the staff?
Whoever takes the call. The book does not care which one of you it was.
Does it track resolution time?
No timer, no due date field. Write the date it opened and the date you closed it and subtract.
Is it for a shop or an office?
Either. Nothing on the page assumes what you sell.
The account of what was imported under register, he assures us, is exact.
Price
from Rp 57.000
Order on WhatsAppTokopediaSoonShopeeSoon
